MONEY BACK GUARANTEE!

We carefully check the quality of our food and make every effort to transport the groceries as carefully as possible. However, if something is not to your liking, you can easily make a complaint with a simple click. You will receive your money back in the form of credits, which you can use next time you shop.

Simple, without a doubt!

 

The “Product Complaint” button is available for a period of 72 hours from delivery in your account under the “Order History” section.

Briefly describe the issue you encountered with one or more products from your order or, even simpler, send us a picture of the defect you noticed and within seconds you will receive the equivalent value in credits. If you need support, you can contact us for free through your preferred method.

By phone, calling 0800 894 077, by email: clienti@sezamo.ro or via the website chat.

Credits represent the official Sezamo currency with which you can obtain discounts on the order value. 1 credit = 1 RON and you can see the total in your account.

To use them, simply check the field “Apply credits”, which you will find in the last window before placing the order, under the payment method field. The discount will be automatically applied with the available credits. These have a specific validity date, usually 6 months, according to Terms and Conditions or 14 days for compensation related to delivery delays.

You can check their validity in your customer account, in the left column.

Don't forget that we are available to you in the Customer Relations department at the phone number: 0800 894 077, via email: clienti@sezamo.ro or on the website chat.