Xtra Membership Terms&Conditions

Terms and conditions for the purchase and use of the Xtra Membership service on www.sezamo.ro

This document sets out the terms and conditions of the Xtra Membership ("Terms"). It is a legal document that clearly defines the rights and obligations associated with the use of Xtra Membership – a paid service intended for www.sezamo.ro online store customers, which offers a variety of benefits and advantages to enhance your shopping experience.

Who we are and where to find ourselves

The www.sezamo.ro Online Store  is available via the www.sezamo.ro website  or the Sezamo.ro mobile application (the "Sezamo Online Store"). 

The e-store is operated by SEZAMO S.R.L. ("Sezamo.ro"), a limited liability company organized and operating in accordance with the Romanian legislation, with its registered office at 5 Linha de Centura Street, Ctpark Industrial Park Bucharest North, Unit J2, Room C9.1F.26, Stefanestii de Jos, Ilfov County, registered with the Trade Register under no. J2024003334230, CUI RO50031526, share capital RON 45,000 ("Sezamo.ro").

These Terms are effective as of April 24, 2025.

Content Overview

To help you navigate these Terms, we have prepared a brief overview of the individual chapters, along with a description of the key information you will find in each.

WHAT YOU WILL FIND OUT

1. XTRA MEMBERSHIP SERVICE - What does the Xtra Membership include and what benefits does it offer.

2. XTRA MEMBERSHIP - How the trial period works, how to activate the service and Membership options.

3. CANCELLATION OF XTRA MEMBERSHIP - When and how to cancel your Membership, what happens to the benefits, and how the paid Membership works.

4. WITHDRAWAL OF THE CONTRACT - Your right of withdrawal and how to request a refund or credits.

5. LIMITATIONS AND MISUSE OF XTRA MEMBERSHIP - The rules you must follow and what is considered abusive use of the service.

6. LIABILITY AND WARRANTIES - Where the responsibility of Sezamo.ro ends and what is beyond our control.

7. FINAL PROVISIONS - Legal framework, amendments and how to get in touch with us.

If you have any questions that are not answered in these Terms, please visit our FAQ section or contact us at clienti@sezamo.ro or call 0800 894 077.

1. XTRA MEMBERSHIP SERVICE

The Xtra Membership is the key to a more convenient, cost-effective and faster shopping experience on the Sezamo Online Store. This service gives you access to a variety of perks that enhance every purchase – from exclusive discounts to priority delivery and special partner offers.

What benefits does Xtra Membership offer?

Exclusive Discounts and products. With Xtra membership, you gain access to special prices and products not available to regular customers. Specifically, this includes:

• 10% discount on private label products such as Miil, Dacello, Moddia, Pappudia, and more.
• 10% discount on organic products marked as BIO in the e-shop.
• Access to an exclusive assortment available only to Xtra members.

Delivery-related benefits. Enjoy convenient, fast, and discounted deliveries with the following advantages:

• Free use of the Returnable Bags service.
• Free delivery on all orders.
• Same-day delivery guaranteed for orders placed by 5:00 PM.*
• 4x free express deliveries per month**, then at a discounted price of 19 RON.
• 4x monthly orders with no minimum order value.

*Availability may vary depending on the delivery location.

**Valid within express delivery zones as specified on the Sezamo.ro e-shop.

Additional benefits may change over time depending on the current offer. The current list of all Xtra membership benefits is always available on the Sezamo.ro e-shop. We recommend checking it before each purchase – the offer is continuously expanding.

For detailed information and terms regarding Xtra membership benefits, please refer to: sezamo.ro/xtra.

Benefits may be provided directly by Sezamo.ro or in cooperation with selected partners. Their availability may vary depending on delivery location, product range, or current capacity.

All Xtra membership benefits renew at the beginning of each calendar month.

1. XTRA MEMBERSHIP

Xtra Membership is a paid service that opens the door to a more rewarding and comfortable shopping experience at Sezamo.ro.

1. 2.1. Free Trial

To help you try Xtra membership without commitment and find out if it's right for you, we offer a 30 day free trial period.

How does the trial period work?

The free trial can be activated by any customer with a user account who has not used it before. During the trial, you can enjoy all the benefits of Xtra membership completely free – with no immediate payment required.

How to activate the trial

You just need to follow these simple steps:

• You have an active customer account that has not yet used the Xtra free trial;
• Log in via the page dedicated to the Xtra Membership, select the type of membership (monthly or yearly) and enter your card details;
• Only authorization payment will be made for card verification – no funds will be withdrawn;
• Once the registration is successful, the 30-day free trial starts automatically;
• If you cancel during your trial, you pay nothing and keep your benefits until your trial ends.
• If you don't cancel, you'll automatically be charged a fee based on your selected membership plan after the 30-day period ends.

What happens after the end of the probationary period?

Once the 30-day trial is over, the service becomes a paid Membership. Fees are automatically applied depending on the plan you've chosen – until you cancel your Membership.

1. 2.2. Membership Plans

You can choose from two Membership options:

• Xtra monthly Membership – with automatic renewal, a monthly billing cycle and a price of 19 RON/month with VAT included;
• Xtra annual Membership – with automatic renewal, an annual billing cycle and a price of 190 RON/year including VAT.

        2.3. How to activate the Xtra Membership

It depends on whether you're eligible for the free trial:

• If you haven't been on the Xtra Membership, you can activate the free Membership as part of the 30-day trial period (see above).
• If you are not eligible for the trial period, simply log in to your customer account, go to the "Xtra Membership" section, choose your preferred plan and complete the payment. Once the payment is successfully made, your benefits will be activated automatically and immediately.

Payment and confirmation

Once you've entered your details, you'll be redirected to a secure payment gateway to pay by card. If you activate your free trial, only an authorization payment is processed – no funds are charged.

Once the service is paid for, you will receive the invoice in accordance with applicable laws. The fee will be available at any time in the order history of your customer profile.

Can activation be temporarily unavailable?

Yes, if there is a significant increase in demand that could affect the quality of the benefits offered, Sezamo.ro can temporarily suspend new Xtra Membership activations. You will be informed in advance of any such limitations.

1. CANCELLATION OF XTRA MEMBERSHIP

You can cancel your Xtra Membership at any time – without giving a reason – directly from your account.

If you cancel the service during the trial period, no fee will apply. You will retain access to all the benefits of the Xtra Membership until the end of the 30-day free trial. After that, the service will end automatically.

If you cancel after your trial ends, you can still cancel at any time. In this case, you will continue to enjoy the benefits until the end of the current payment period, and the membership will not be renewed.

The membership fee is non-refundable after the trial period, unless you exercise your legal right of withdrawal (see below). If you exercise this right within 14 (fourteen) days of the first charge, you will be refunded a prorated amount for the unused period.

How to cancel the service

• In writing: SEZAMO S.R.L., Bld. Dimitrie Pompeiu, nr. 5-7, Hermes Business Campus Building, C2, Sector 2, 020335, Bucharest
• By e-mail: clienti@sezamo.ro
• By phone: 0800 894 077
• Or directly in your customer account by disabling auto-renewal – in this case, the Membership will automatically expire at the end of the current billing period.

Cancelling the service before the end of the paid period does not entitle you to a refund (except for those mentioned in the paragraph below).

1. WITHDRAWAL OF THE CONTRACT

Have you changed your mind? No problem. You can withdraw from the Xtra membership agreement without giving a reason – within 14 (fourteen) days from its conclusion, i.e. from the date the Membership was first charged.

How to withdraw

Tell us in one of the following ways:

• In writing: SEZAMO S.R.L., Bld. Dimitrie Pompeiu, nr. 5-7, Hermes Business Campus Building, C2, Sector 2, 020335, Bucharest
• By e-mail: clienti@sezamo.ro
• By phone: 0800 894 077

What happens next

Once we receive the notice of withdrawal, we will refund the proportionate part of the amount paid without undue delay – and no later than 14 (fourteen) days.

By default, the refund will be issued in the form of credits to your Sezamo customer account. These credits do not expire and can be used for future purchases at Sezamo.ro.

If you prefer another form of refund, let us know – we will refund the amount by bank transfer to the account used for the initial payment.

1. LIMITATIONS AND MISUSE OF XTRA MEMBERSHIP

The benefits of the Xtra Membership are personal, linked to a specific customer account Sezamo.ro and non-transferable.

In cases of suspected misuse – for example, repeated registration to obtain more trial periods – Sezamo.ro reserves the right to immediately terminate your Membership without compensation and block access to further benefits.

To use the Xtra Membership, you must have an active customer account and a valid payment method.

In cases of obvious abuse of the complaints system (e.g. repeated excessive requests without good reason), Sezamo.ro reserves the right to limit or completely cancel this benefit – including the right to revoke credits granted on the basis of complaints deemed incompatible with the purpose of the service.

1. LIABILITY AND WARRANTIES

We offer the Xtra service with the utmost care and commitment to the highest possible quality. However, some circumstances are beyond our control and the following limitations of liability apply:

We are not liable for:

• The actions of other customers or the way they use the service or the e-store or other circumstances on their part;
• Damage caused by force majeure (e.g. natural disasters, pandemics, government actions);
• Technical outages (e.g. power outages, network problems);
• Suspension or limitation of the Xtra service due to extraordinary situations or temporary capacity shortages (e.g. caused by a health crisis or government measures);
• Content and display of third-party advertising on the Sezamo.ro online store;
• Unauthorized interference by third parties with the e-shop system or its misuse

Limited liability for third-party services

Sezamo.ro is not responsible for the services or actions of third parties that are not part of its organization – whether they are payment providers, couriers or other contractual partners. We are not liable for malfunctions or claims arising from their services.

1. FINAL PROVISIONS

Legal framework

If the Xtra Membership agreement or any legal relationship related to the use of the e-shop Sezamo.ro contains an international element, it is governed by Romanian law. This does not affect your statutory rights as a consumer under generally binding legal regulations. Any disputes will be settled by the competent court in Romania based on the registered office of the Sezamo.ro.

Supervision and authorisation

Sezamo.ro is authorized to provide the Xtra Membership service under a valid commercial license. The Company is not subject to the supervision of any other administrative authority except the relevant commercial licensing office. In case of complaints, you can contact the National Authority for Consumer Protection at www.anpc.ro, the authority that oversees consumer protection.

Right to interrupt the service

Sezamo.ro reserves the right to discontinue Xtra Membership service or the sale of goods and services through the Sezamo.ro e-store at any time.

Changes to the Terms

Sezamo.ro may reasonably modify or supplement the Xtra Membership Terms of Service at any time. You will be informed in advance by email or other appropriate means, allowing you to review the new version without unreasonable difficulty.

If you do not agree to the changes, you have the right to terminate the contract with a one-month notice period, which begins the day after your notice is sent Sezamo.ro.

Separability

If any provision of these Terms is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected. The invalid provision will be replaced with one that best matches the original intent and purpose.

Customer Support Contracts

• E-mail: clienti@sezamo.ro
• Phone: 0800 894 077
• More contact options are available directly on the Sezamo.ro e-shop.

Effective Date

These Terms are effective on 23 April 2025.